TIPS + FAQ

Everyone’s skin is different. We suggest experimenting with our products to find your own best CRUDE regimen. Read about why CRUDE works and check out our tips + troubleshooting suggestions below to make sure you get the best results possible.

Use CRUDE on it’s own for at least a month.

CRUDE was developed as a system, using minimal ingredients to reduce potential irritants to the skin. We recommend using CRUDE alone for at least a month to get a good idea of how it works with your skin.

There may be an adjustment period.

Your skin and it’s ecosystems may need some time to adjust to your new regimen, so try to be patient and consistent. Some of our best testimonials have come from customers who initially experienced a “purging period”. Don’t forget, true healing can take time. 

“I had the WORST clogged, acne ridden, damaged skin. I started using CRUDE a year ago, and I saw significant change after about six months of using it. At first, I didn't see a huge difference, but my skin felt more clear. It took a long time to get my acne-filled skin healthy looking again, and now I can see significant radiance, even tone, and overall my skin feels better and has a better texture. I love CRUDE!" -Lauren Christiansen

Make sure you’re washing your PULL Cloths after each use.

This is important, you don’t want to put old makeup and bacteria back on to your skin. Wash your PULL Cloths with a gentle, environmentally-friendly detergent. Hang dry instead of using the dryer to keep them super absorbent. Try our 12 pack PULL bundle and save money on your cloths!

Experiment with DETOX frequency.

We recommend using DETOX as needed to regulate oil production and brighten dull or congested skin. For some people that’s twice a month and for others it’s 4 times a week. This can change over time, with the seasons, and as your skin heals and regulates with CRUDE. Listen to your #skintuition and don’t be afraid to experiment!

Experiment with CLEANSE frequency.

Try cleansing once a day instead of twice (or vice versa).

Try our Serums.

BLOOM and GLOW are cherries on your CRUDE sundae, offering delicious skin-loving benefits to your oil cleansing foundation. Use BLOOM for healing and regeneration, and GLOW for an extra moisture boost. Try WASH as an after-sun serum!

Ditch your foundation for mineral makeup.

We love Youngblood’s!

Test for allergies.

Please read ingredients carefully and test the product on a small patch of skin on the arm before applying to the face. If an allergic reaction occurs, discontinue use and see a medical professional if necessary. Please be aware that some of our products contain nut oil. We recommend consulting with a doctor before use if you have a nut allergy.

Take before and after photos.

If you have a skin condition of any kind, please photograph it before you start using CRUDE and throughout your process. Send photos to crudecare@livecrude.com for 20% off your next order! Please make sure photos are clear and website-worthy, taken in the same place, with the same (natural) lighting, and at the same angle.

Use CRUDE when you’re pregnant, breastfeeding, or on your babe.

Our CEO/Founder Denise went out of her way to ensure that none of CRUDE's ingredients are known to be harmful for pregnant or breastfeeding women, babies or children. We've received many testimonials from moms using our products to help with cradle cap and other common skin issues.

Your makeup has met its match.

CLEANSE is able to break down and dissolve even waterproof makeup easily and gently. With our PULL Cloth, it should be all you need to wash your face and remove your makeup.

When using CLEANSE, PULL Cloths are key.

PULL is an essential part of our oil-cleansing system. Oil cleanses deeply, but because water and oil repel, water alone will not remove the debris and bacteria drawn up from your skin. We use the highest quality microfiber cloth available—featuring split fibers, which makes PULL super soft, absorbent, and longer lasting than most store bought microfiber cloth.

Your order is on its way.

We ask that you allow us up to 14 business days to fulfill your order before shipping it out—though it usually only takes 1 or 2. We are a small company, with all of our products being made by hand, in-house. This allows us to maintain the highest quality products possible, and helps us keep our prices low—but does occasionally result in a slightly longer wait time. We also anticipate that during sales it might take longer than normal to receive orders. Thank you for your patience and understanding!

Ordering internationally? Here's what you can expect.

Though it may arrive sooner, we ask that you please allow approximately four weeks for your order to arrive after shipping. Customs departments do have the right to hold items, and unfortunately, how long they hold they choose to hold them is beyond our control. Additionally, we don’t pay for anything to be released from customs to you.

All of our products are all-natural and free of artificial preservatives.

CLEANSE, DETOX, BLOOM, and GLOW have a shelf life of 9-12 months. 
We recommend that you use WASH within 3 months of purchase.

Not satisfied?

Despite our high success rate and positive testimonials, we make no guarantees about our product. Due to the nature of our products, returns cannot be accepted. Please read ingredients carefully, know your allergies, and test the product on a small patch of skin before applying to the face. If an allergic reaction occurs, discontinue use and see a medical professional if necessary. If you are unhappy with a product, please contact us at crudecare@livecrude.com and we will try to accommodate on a case-by-case basis.

SHIPPING OR ORDER QUESTIONS?
SHIPPING@LIVECRUDE.COM

SKIN QUESTIONS?
CRUDECARE@LIVECRUDE.COM