FAQ

HOW LONG DOES THE STARTER KIT LAST?

The Starter Kit usually lasts between 4-8 weeks, depending on how often you use it. 

CAN I USE EVERYTHING OIL AS A MAKEUP REMOVER?

EVERYTHING OIL makes an amazing makeup remover. It's able to break down and dissolve even waterproof makeup easily and gently. With the PULL Cloth, it should be all you need to wash your face and remove your makeup.

CAN I USE OTHER PRODUCTS WITH CRUDE?

We recommend trying the CRUDE system by itself for at least 2 weeks to see how your skin reacts, but feel free to mix and match with your other products as you please. The oils are gentle enough that you shouldn't have an adverse reaction with other products.

WHAT'S THE DIFFERENCE BETWEEN BLOOM AND EVERYTHING OIL?

EVERYTHING OIL is both a cleanser and a moisturizer. BLOOM is more of a healing serum, focused on refining and rejuvenating damaged, scarred, or weathered skin. If you are using both products: cleanse with the EVERYTHING OIL, remove with the PULL Cloth, and then moisturize with the BLOOM (or SCRUFF!).

WILL MY SKIN GO THROUGH AN "ADJUSTMENT PERIOD" WHEN I START USING THIS SYSTEM? WHAT IF I START TO BREAK OUT?

The CRUDE system cleanses the skin deeply, drawing debris and bacteria from deep within the skin. This sometimes leads to a "purging period" in the skin, which can last up to two months. We highly recommend giving it the full two months! Many of our customers have reported a significant "turn around" at the 4-8 week mark.

If you have been using CRUDE and are experiencing breakouts, please click here.

I LOVE CRUDE! WHERE CAN I SEND MY BEFORE AND AFTERS/TESTIMONIAL?

Before and Afters:

We love before and afters! Please make sure you are taking your photos in the same place, with the same lighting (preferable natural light), at the same angle. We offer product discounts for before and afters that are clear, crisp, and website worthy! Please send photos to crudecare@livecrude.com. 

Testimonials:

We want to hear all about your experience with CRUDE! Your feedback helps us perfect our products and allows us to give the best advice possible. Please include your exact regimen in your testimonial, your skin type, and the duration of time you have used CRUDE—and send to crudecare@livecrude.com.

ARE THE PULL CLOTHS NECESSARY? CAN I USE WATER OR NORMAL CLOTH TO REMOVE THE EVERYTHING OIL WHEN I CLEANSE?

Microfiber cloth is an essential part of the CRUDE system. Oil cleanses deeply, but because water and oil repel, water alone will not remove the debris and bacteria drawn up from your skin.

Microfiber is softer and more absorbent than normal cloth, and easily pulls make-up and debris away from the skin—reducing the chance of infection and helping you deep clean your skin without scrubbing or irritation. We use the highest quality microfiber cloth available—featuring split fibers, which makes PULL super absorbent, and longer lasting than most store bought microfiber cloth.

HOW SHOULD I WASH MY PULL CLOTHS? HOW OFTEN?

We recommend washing your PULL Microfiber Cloths after each use—with a gentle, environmentally-friendly detergent. Hang dry instead of using the dryer to keep them super absorbent. 

Here are our manufacturer's top three tips for caring for your cloth:

1. Wash in warm or hot water with mild detergent; use a soft bristled
brush if necessary. Rinse thoroughly.
2. Do not use fabric softener, it will clog the open spaces in the
microfiber that do the cleaning rendering the towel or mop useless.
3. Wash microfiber only with other microfiber.

I HAVEN'T RECEIVED MY ORDER YET. HOW LONG DOES IT TAKE TO SHIP? 

We ask that you allow us up to 14 business days to fulfill your order before shipping it out—though it usually only takes 1 or 2. We are a small company, with all of our products being made by hand, in-house. This allows us to maintain the highest quality products possible, and helps us keep our prices low—but does occasionally result in a slightly longer wait time. Thank you for your patience and understanding! 

I'M ORDERING INTERNATIONALLY. WHAT SHOULD I EXPECT?

Though it may arrive sooner, we ask that you please allow approximately four weeks for your order to arrive after shipping. Customs departments do have the right to hold items, and unfortunately, how long they hold they choose to hold them is beyond our control. Additionally, we don’t pay for anything to be released from customs to you.

IS CRUDE SAFE FOR PREGNANT/BREASTFEEDING WOMEN? 

Denise went out of her way to ensure that none of CRUDE's ingredients are known to be harmful for pregnant or breastfeeding women. Read more here.

CAN I USE SCRUFF EVEN IF I DON'T HAVE A BEARD? 

Yes! SCRUFF is great for your skin. Use it anywhere you shave to help combat ingrown hairs, soothe razor burn, and heal and moisturize your skin. 

WHAT IS THE SHELF LIFE OF YOUR PRODUCTS?

Our products are all-natural and free of preservatives,  so they do have a shelf life of 9-12 months. 

DO YOU OFFER A GUARANTEE ON YOUR PRODUCTS? WHAT IS YOUR RETURN POLICY? 

Despite our high success rate and positive testimonials, we make no guarantees about our product. Due to the nature of our products, returns cannot be accepted. Please read ingredients carefully, know your allergies, and test the product on a small patch of skin before applying to the face. If an allergic reaction occurs, discontinue use and see a medical professional if necessary. If you are unhappy with a product, please contact us and we will try to accommodate on a case-by-case basis. 

ALLOWING YOUR SKIN TO GET BACK ON TRACK CAN TAKE TIME.

"I had the WORST clogged, acne ridden, damaged skin. I started using crude a year ago, and I saw significant change after about six months of using it. At first, I didn't see a huge difference, but my skin felt more clear. It took a long time to get my acne filled skin cleaned out and healthy looking again, and now I can see significant radiance, even tone, and overall my skin feels better and has a better texture. I love CRUDE!!"
-Lauren Christiansen

While most people see an immediate improvement in their skin using CRUDE, true healing can take time. CRUDE works holistically by reducing inflammation, the root of all skin disease, and by helping the skin regulate its oil production.  It can take some time for your skin to adjust to this new system, but trust us, it’s worth it.

Please contact crudecare@livecrude.com with any additional questions.